【www.jmzhongda.cn--范文大全】
维系客户的关系是客户服务人员通常需要做的事，下面为各位带来客户服务岗位英文简历模板，欢迎阅读!
客户服务岗位英文简历模板一
Name: 范文大全 Gender: Female
Wedlock: Married Nation: Han
Residence: Guangdong-Guangzhou Age: 32
Location: Guangdong-Guangzhou Height: 158cm
Target Locations: Guangdong-Guangzhou
Target Positions: Customer service/Technical support-Customer Service Commissioner/Assistant
Logistics/Procurement-Logistics Commissioner/Assistant
Target Jobs:
Desired Salary: Negotiable
When Can Start: within half a month
Education
2003-05 ～ 2005-05 Central Radio & TV University Finance Bachelor Degree
1999-09 ～ 2002-06 Guangdong Peizheng College Marketing Junior College
1999-09 ～ 2002-06 Guangdong Peizheng College Business English Junior College
Training
2011-07 ～ 2011-07 Hunt**an Advanced Materials (GD) Ltd. Company EHS Management
2010-05 ～ 2010-05 Hunt**an Advanced Materials (GD) Ltd. Company Management Centre Europe - Customer Service
2009-06 ～ 2009-06 SKY SAFE IMDG IMDG CERT
2008-01 ～ 2008-01 SKY SAFE IATA IATA CERT
【you are not full member,please contact us.】 (2012-04 ～ 2013-04)
Company Type: Private Enterprise Company Category: Other Production,Manufacturing,Processing
Job Title: Customer Service Representative Positions: Customer Service Commissioner/Assistant
Job Description: Responsibilities:
1) Maintain customer satisfaction
2) Customer Relation Mastery
3) Order management
4) Handle customer complaints
【you are not full member,please contact us.】 (2007-09 ～ 2012-01)
Company Type: Foreign Enterprise Company Category: Petroleum,Chemical,Geological
Job Title: Logistics Officer Positions: Logistics Commissioner/Assistant
Job Description: Company: Hunt**an Advanced Materials (Guangdong) Limited
Background: Chemicals – Fortune 500, manufacturer of synthetic and formulated polymer systems, US public listed
Report to: Logistics supervisor
Responsibilities:
1) Handle import / export & local product and sample deliveries in daily operation.
2) Handle non-bonded & bonded warehousing in daily operation.
3) Assist to ensure the performance of freight forwarders and carriers based on cost, delivery and service quality.
4) Assist to ensure the minimum handling and shipment cost of the imported goods and materials by proper selection of shipping liners, vessel routing and timing of arrival.
5) Coordinate with Planning, purchasing, and production team to ensure the raw material can transit to Panyu and passing the customs declaration timely.
Achievement:
1) Cost Saving in 2011:
a. Consolidate shipments to save cost within USD40, 000.
b. Provide better solution to customer to save distribution cost.
***supply chain outstanding staff of Best Cooperation.
3) SAP Implementation:
Participate in SAP testing in order to ensure new configure is able to meet business requirement;
【you are not full member,please contact us.】 (2004-07 ～ 2007-08)
Company Type: Foreign Enterprise Company Category: Petroleum,Chemical,Geological
Job Title: Logistics Officer Positions: Logistics Commissioner/Assistant
Job Description: Company: Hunt**an Advanced Materials (Guangdong) Limited
Background: Chemicals – Fortune 500, manufacturer of synthetic and formulated polymer systems, US public listed
Report to: Customer Service supervisor
Responsibilities:
1) Maintain customer satisfaction
a. Process all the orders from assigned accounts and sales organization (SG02, CN02, HK02)
b. Work closely with sales, customers, planners and logistics to ensure on time in full delivery and achieve target KPIs.
c. Follow all procedures and trade compliance, keep right supporting documents related to all sales processes.
d. Monthly review on OTIF and failure order lines analysis.
2) Customer Relation Mastery
a. Get acquaintance with customers and to build up profile with order pattern, delivery requirements.
b. Provide prompt and accurate response to customer enquiries.
3) Order management
a. Maintain accurate information in SAP, input necessary update to meet OTIF.
b. Update customer demand regularly and feedback to planners and sales to ensure on time delivery.
c. Provide input promptly on weekly order review, credit watch, service charge and requests approval.
d. Coordinate drop shipments with overseas suppliers/plants and customers.
4) Handle customer complaints
a. Acknowledge complaints with courtesy and provide solution within the target time frame.
b. Execute goods return, replacement and credit notes.
Achievement:Project of the relocated of customer service center
1) To minimize operation cost, moved the order operation from Singapore/HK/TAIWAN to PRC. Assist to set up regional customer service center in Guangdong to meet customer and business requirement;
2) Assist to train the colleagues in Guangdong office to handle the orders of HK’s / Singapore’s to maintain the same customer service level as in HK /Singapore.
【you are not full member,please contact us.】 (2002-05 ～ 2004-05)
Company Type: Private Enterprise Company Category: Consulting and Investigation industry
Job Title: Administrative Assistant Positions: Administrative Assistant/Clerk
Job Description: Report to: General Manager
Responsibilities:
1) Be responsible for various departments daily desk work, including documents management, time management.
2) Handle basic financial daily desk work.
Project Experience
Project of the relocated of customer service center (2004-10 ～ 2005-01)
Job Title: Customer Service Representive
Project Description: 1) To minimize operation cost, moved the order operation from Singapore/HK/TAIWAN to PRC. Assist to set up regional customer service center in Guangdong to meet customer and business requirement;
2) Assist to train the colleagues in Guangdong office to handle the orders of HK’s / Singapore’s to maintain the same customer service level as in HK /Singapore.
Responsibility: I went to HK office for picking up the job of CSR center and also hanled the transfering job after back to GD office with colleagues.
Language Skills
Chinese: Good Cantonese: Good
English Level: Majored in English CET-4 Spoken Good
English: Skilled
Career Objective
Career Direction: I am willing to work in Supply Chain departments.
I am interested in being a Customer Service Commissioner or a Logistics Commissioner.
Requirements:
Self Info.
Self Asses**ent: 1) I have good communication skills and ability for solving problems.
2) I have high awareness of responsibility and customer-focus.
3) I am a collaborating-style person who is both assertive and cooperative and attempts to work with other person to find a solution that satisfies the concerns of both.
Hobbies: I like fast walking; I like English; I like reading; I like listening music.
Rewards
supply chain outstanding staff of Best Cooperation 2008-05-13
supply chain outstanding staff of Best Cooperation 2009-07-13
客户服务岗位英文简历模板二
Sandy Lin 15/F,TOWER2 ,BRIGHT CHINA,BUILDING1,BEIJING.
SUMMARY OF QUALIFICATIONS
Demonstrated ability in the provision of sales support services.Includes establishment of the client base,extensive customer servicing,telemarketing,cold calling and sales territory development.
Consistently met/exceeded sales goals and instituted sales programs;sales increased from $8 to $25 million.
Thorough knowledge of management production;assure timely and accurate presentation of goods;adept at coordinating delivery processes,organization of delivery schedules and monitoring delivery personnel.
Extensive experience in facilitating operational procedures,Respond to customer complaints;resolve problem elements;interact with credit department to ascertain customer account status.Handle sourcing of vendors,contract negotiation,purchasing,correspondence,account adjustments and inventory control.
Exceptional communication/interpersonal and organizational skills.
EXPERIENCE
1989-Present OXBRIDGE,INC.
Interface with merchandising personnel,at all levels,and provide technical information on company products and services.
Interact with customers,providing advice in the selection of products.Monitor production to ensure realization of customer specifications.
Collaborate with contracting merchandisers for contract negotiation on supplies.Conduct extensive materials costing processes.
Coordinate delivery schedules and monitor delivery personnel.
Organize promotional demonstration activities for home and Hew York marketing office.
Respond to and resolve customer complaints.
Manage office operations and produce correspondence.
Control stock and conduct purchasing procedures.
Assist sales department in establishing client base/sales territories.
EDUCATION
1993-Present PROPHET JUNIOR COLLEGE
Associate Degree Program
Computer Operations Program:Lotus 1-2-3,Database III,Typing,Word-processing(Multimate),Business Math,Speech Communication,Introduction to Computers and English Composition.
Notice
Background summary accentuates candidate\'s acquired professional skills and impressive track record.
Listing relevant courses adds weight to candidate\'s educational credentials.
